PLEASE READ CAREFULLY. BY REGISTERING FOR OR USING ANY BROOKLYN PAWFFICE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO ALL OF THE TERMS BELOW.

1. Safety, Supervision & Nature of Services

The safety and well-being of all dogs in our care is our highest priority. Brooklyn Pawffice maintains procedures designed to facilitate safe socialization, supervised play, boarding, walking, transportation, grooming, and other services.

Dogs are living animals and, regardless of reasonable precautions, interactions between dogs and humans inherently involve risks that cannot be completely eliminated. These risks may include, without limitation, bites, scratches, altercations, falls, collisions, rough play, accidental injury, illness, disease transmission, allergic reactions, stress, anxiety, escape, loss, property damage, and aggravation or manifestation of pre-existing medical or behavioral conditions.

Staff may supervise, separate, redirect, restrain, or otherwise manage dogs at their discretion based on their assessment of the circumstances. No level of supervision can guarantee that an accident, injury, illness, or other incident will not occur.

By using Brooklyn Pawffice, the Owner voluntarily accepts and assumes the ordinary and inherent risks associated with the care, handling, transportation, boarding, socialization, exercise, grooming, and interaction of dogs.

2. Owner Representations & Disclosure Requirements

I certify that all information provided to Brooklyn Pawffice regarding my dog(s) is complete and accurate.

I certify that my dog(s) are appropriately vaccinated and that all vaccination records provided to Brooklyn Pawffice are current and accurate. I agree to maintain all required vaccinations and provide updated documentation upon request.

I agree to immediately notify Brooklyn Pawffice of any change in my dog’s physical condition, medical history, medications, allergies, vaccination status, behavioral history, temperament, or other circumstance that could reasonably affect the safety or well-being of my dog, other dogs, customers, or staff.

I understand that failure to disclose relevant medical or behavioral information may result in immediate termination of services and may make me responsible for resulting costs, damages, injuries, claims, or expenses.

3. Behavioral Screening & Right to Refuse or Terminate Services

Brooklyn Pawffice reserves the sole discretion to determine whether a dog is appropriate for any particular service or environment.

Brooklyn Pawffice may refuse admission, suspend services, require immediate pickup, separate a dog from a group, or permanently terminate services at any time if, in Brooklyn Pawffice’s judgment, a dog exhibits aggression, excessive fear, anxiety, destructive behavior, illness, resource guarding, inappropriate behavior, unsafe behavior, or any other behavior or condition that Brooklyn Pawffice determines presents a safety, operational, or welfare concern.

Brooklyn Pawffice’s determination regarding whether a dog is an appropriate fit for the facility or a particular service is final.

The Owner understands that behavioral assessments are based on observed behavior and cannot guarantee how a dog will behave in every circumstance.

4. Assumption of Risk

I understand that my dog will be cared for, handled, exercised, transported, groomed, boarded, and/or permitted to interact with other dogs and people as appropriate for the services purchased.

I expressly acknowledge and voluntarily assume the risks associated with these activities, including risks arising from the acts or behavior of my own dog, other dogs, third parties, environmental conditions, ordinary dog-to-dog interactions, and other circumstances inherent to dog daycare and boarding.

I understand that dogs may act unpredictably, and that even dogs with no known history of aggression may bite, fight, become injured, become ill, or otherwise behave unexpectedly.

I further acknowledge that Brooklyn Pawffice cannot guarantee that my dog will not sustain an injury, contract an illness, or experience another adverse event while receiving services.

5. Responsibility for Owner’s Dog

The Owner remains responsible for their dog at all times and acknowledges that Brooklyn Pawffice is providing a service involving the temporary care and supervision of the Owner’s animal.

To the fullest extent permitted by law, the Owner agrees to assume financial responsibility for injuries, illnesses, veterinary treatment, property damage, or other costs arising from or relating to the Owner’s dog, including injuries or damage caused by the Owner’s dog to another dog, person, employee, customer, or property.

The Owner agrees to reimburse Brooklyn Pawffice for reasonable expenses, damages, veterinary costs, emergency transportation costs, cleaning costs, repair costs, or other expenses incurred as a result of the acts, omissions, behavior, or condition of the Owner’s dog.

6. Release and Limitation of Liability

To the fullest extent permitted by applicable law, I release and agree not to hold Brooklyn Pawffice, its owners, officers, employees, contractors, agents, and representatives responsible for claims, losses, costs, damages, injuries, illnesses, or expenses arising from or relating to my dog’s participation in Brooklyn Pawffice services, including risks inherent in dog daycare, boarding, socialization, exercise, transportation, grooming, and interaction with other animals.

This includes, without limitation, injuries or illnesses resulting from ordinary dog-to-dog interaction, play, running, jumping, slipping, falling, collisions, rough play, bites, scratches, exposure to infectious or communicable diseases, allergic reactions, stress, anxiety, behavioral incidents, or aggravation of pre-existing conditions, except to the extent that such limitation is prohibited by applicable law.

Nothing in this Agreement is intended to waive or release liability that cannot legally be waived or released under applicable law.

7. Veterinary Care & Emergency Authorization

If Brooklyn Pawffice reasonably believes that my dog is ill, injured, experiencing an emergency, or requires veterinary attention, I authorize Brooklyn Pawffice to obtain veterinary care for my dog from a veterinarian or emergency veterinary facility selected by Brooklyn Pawffice.

I understand that Brooklyn Pawffice may make this decision without obtaining prior authorization from me when Brooklyn Pawffice determines that immediate veterinary attention is reasonably necessary or when I cannot be reached promptly.

I authorize the veterinarian to perform examinations, diagnostics, treatment, medication administration, stabilization, and other medically appropriate services deemed necessary by the treating veterinarian.

I understand that Brooklyn Pawffice does not provide veterinary services and does not make veterinary diagnoses or treatment decisions.

I agree that Brooklyn Pawffice is not responsible for the diagnosis, treatment, medical judgment, actions, omissions, or decisions of any veterinarian or veterinary facility.

I am solely responsible for all veterinary, emergency, transportation, medication, diagnostic, hospitalization, and related expenses incurred on behalf of my dog.

If Brooklyn Pawffice advances any amount for veterinary care or other expenses on my dog’s behalf, I agree to reimburse Brooklyn Pawffice in full immediately upon request, including any applicable administrative or transportation expenses.

8. Illness & Communicable Disease

I acknowledge that dogs in a daycare or boarding environment may be exposed to communicable illnesses even when reasonable precautions are taken.

Brooklyn Pawffice requires vaccination records and may refuse entry to dogs exhibiting visible signs of illness. However, these precautions cannot eliminate the possibility of exposure or transmission.

I acknowledge and accept the risk that my dog may contract an illness while receiving services, including illnesses that may not be detectable or visibly apparent at the time of admission.

To the fullest extent permitted by law, Brooklyn Pawffice shall not be responsible for illness or disease contracted by my dog as a result of exposure to other animals or environmental conditions associated with the ordinary operation of a dog-care facility, except to the extent liability cannot legally be excluded.

9. Pre-Existing Conditions

The Owner is responsible for disclosing all known medical, physical, and behavioral conditions affecting their dog.

I understand that participation in daycare, boarding, exercise, transportation, grooming, or other services may aggravate or reveal pre-existing conditions or conditions that were previously unknown.

To the fullest extent permitted by law, Brooklyn Pawffice shall not be responsible for complications, injuries, illnesses, or expenses resulting from a pre-existing, underlying, hereditary, age-related, or previously undiagnosed condition.

10. Indemnification

To the fullest extent permitted by law, I agree to defend, indemnify, and hold harmless Brooklyn Pawffice, its owners, officers, employees, contractors, agents, and representatives from and against claims, demands, liabilities, damages, losses, costs, and reasonable expenses, including reasonable attorneys’ fees, arising out of or relating to:

• The acts, omissions, conduct, or behavior of my dog;

• Injury or damage caused by my dog to another animal, person, employee, customer, or property;

• My failure to disclose relevant medical or behavioral information;

• My violation of these Terms & Conditions;

• Any claim brought by a third party arising from my dog; or

• Any property damage or other loss caused by my dog.

This indemnification obligation applies to claims brought by third parties as well as expenses incurred by Brooklyn Pawffice in responding to such claims, to the fullest extent permitted by law.

11. Personal Property

Brooklyn Pawffice is not responsible for the loss of, theft of, or damage to personal property provided with or left with my dog, including collars, leashes, harnesses, clothing, beds, blankets, toys, food containers, medications, personal items, or other belongings, except to the extent liability cannot legally be excluded.

I understand that dogs may chew, destroy, soil, lose, or otherwise damage personal property.

12. Home Visits & Transportation

When Brooklyn Pawffice provides transportation, home pickup, home drop-off, or other services involving the Owner’s residence or property, the Owner remains responsible for ensuring that the residence and surrounding property are reasonably safe and secure for the dog and Brooklyn Pawffice personnel.

The Owner agrees that Brooklyn Pawffice is not responsible for damage caused by the Owner’s dog to the Owner’s home, property, belongings, or other persons after the dog has been returned to the Owner’s residence or otherwise released from Brooklyn Pawffice’s custody.

The Owner is responsible for ensuring that doors, gates, fences, and other access points are secure following drop-off or pickup.

13. Payment Authorization & Additional Charges

I authorize Brooklyn Pawffice to charge my card or other payment method on file for services purchased and for applicable additional charges, fees, balances, veterinary expenses, transportation expenses, cleaning fees, damage charges, late pickup fees, cancellation fees, or other charges permitted under Brooklyn Pawffice’s policies.

Failure to maintain a valid payment method or failure to pay outstanding balances may result in suspension or termination of services.

Brooklyn Pawffice reserves the right to refuse future services until outstanding balances have been paid.

14. Cancellation, Refund & Credit Policy

I acknowledge and agree to Brooklyn Pawffice’s cancellation, refund, and credit policies in effect at the time services are purchased.

Unless otherwise expressly stated by Brooklyn Pawffice:

• Daycare reservations must be cancelled at least 2 days in advance to qualify for cancellation consideration.

• Boarding reservations must be cancelled at least 7 days in advance.

• Boarding reservations during designated holiday periods must be cancelled at least 15 days in advance.

• Day-of cancellations, no-shows, unused reservations, and services that have already been provided are not eligible for refunds.

• Daycare and walk packages are non-refundable.

• Brooklyn Pawffice may, in its discretion, issue store credit rather than a monetary refund.

• A $50 cancellation fee may apply to first-time users whose services have not yet been rendered.

Nothing in this section obligates Brooklyn Pawffice to issue a refund or credit outside of the applicable cancellation policy unless required by law.

15. Photos, Videos & Marketing

I grant Brooklyn Pawffice permission to photograph and/or record my dog while receiving services and to use such photographs and recordings for Brooklyn Pawffice’s social media, website, advertising, promotional materials, marketing campaigns, and other legitimate business purposes.

I understand that I will not receive compensation for such use.

16. Changes to Services & Policies

Brooklyn Pawffice reserves the right to modify its services, procedures, hours, policies, pricing, safety requirements, admission requirements, and other operating rules as reasonably necessary.

Continued use of Brooklyn Pawffice services after changes have been communicated or made available constitutes acceptance of the revised policies to the extent permitted by law.

17. No Guarantee of Availability or Continued Service

Registration or prior use of Brooklyn Pawffice does not guarantee future admission or continued access to services.

Brooklyn Pawffice may discontinue services for a particular dog or customer when Brooklyn Pawffice determines that doing so is necessary for safety, operational, behavioral, payment, policy, or other legitimate business reasons.

18. Conduct Toward Brooklyn Pawffice

The Owner agrees to communicate with Brooklyn Pawffice and its employees in a respectful and professional manner.

Nothing in these Terms & Conditions is intended to prohibit an Owner from making truthful statements, filing a legitimate complaint, reporting conduct to an appropriate governmental or regulatory authority, or exercising any legal right.

However, the Owner agrees not to knowingly publish or communicate false statements of fact concerning Brooklyn Pawffice, its employees, or its services.

19. Severability

If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable, that provision shall be enforced to the maximum extent permitted by law and the remaining provisions shall remain in full force and effect.

20. Acknowledgment and Agreement

By registering for, booking, paying for, or using any Brooklyn Pawffice service, I acknowledge that I have had an opportunity to review these Terms & Conditions and that I understand and voluntarily agree to them.

I understand that I am responsible for my dog and for the costs and consequences associated with my dog’s behavior, medical needs, and participation in dog-care services.

I understand that dogs are unpredictable animals and that no daycare, boarding, transportation, grooming, or other pet-care environment can eliminate every risk of injury, illness, escape, property damage, or other incident.

I voluntarily choose to use Brooklyn Pawffice services with full knowledge and acceptance of these risks.