FAQ

Find answers to the questions we hear most. Can’t find what you’re looking for? Reach us at 929-258-8350 or info@brooklynpawffice.com.

Getting Started

New to Pawffice?

How can I get started? What are the requirements?

Register on our website and then book using our daycare calendar. Proof of vaccination is required — please upload a document showing your dog is current for Rabies, DH2PP, and Bordetella during registration. Neutering is required for dogs over 18 months and/or 70 lbs. A temperament test is available before your dog’s first day if desired.

Is a temperament test necessary? How can I schedule one?

It’s not required but recommended for dogs new to daycare or large social groups. If you’re confident your dog will do fine, register and book a day or half day directly — we’ll monitor throughout. If you’re unsure, email us at info@brooklynpawffice.com to schedule. Tests take 5–15 minutes and assess how your dog does in our space with other dogs.

Pricing

Costs and how to book

What are your prices?

Full pricing is on our pricing page. Quick reference: full day daycare is $52, half day is $37.50 for up to 5 hours, boarding is $87/night. With our packages daycare can be as low as $41/day.

How can I book? How do I pay?

Everything is booked online. Payment is 100% online via credit or debit card. Once booked you’ll be added to our calendar instantly — there’s nothing else you need to do.

Where can I find the links to the live streams?

You can find those on your account page after registering. There’s a link for the indoor camera and another for the outdoor backyard camera.

Daycare

Day visits

Can I bring food for my dog?

Yes — drop off a meal for your dog to have during the day. Hand it directly to a staff member at drop-off and make sure it’s clearly labelled with your dog’s name. Please do not leave food in the cubbies. Food is required for all overnight boarding stays.

How do pick-ups and drop-offs work?

You can book a pick-up and/or drop-off as an add-on when booking daycare. In the instructions field add your entry details — the most common methods are a lockbox, doorman, entry codes, or leaving us keys. If we’re doing the morning pick-up, let us know which leash to use. Pick-ups are typically between 8:30–9:30am and drop-offs between 4:00–6:00pm.

Boarding

Overnight Stays

Is there always someone there overnight?

Yes — your dog will have 24/7 supervision. We have a dedicated overnight team that watches the dogs through the night. There is always someone here monitoring, making sure every dog is safe and happy.

Where do the dogs stay for boarding?

Dogs stay in a separate cozy room downstairs. It’s quiet, secluded, and designed for restful sleep — with plenty of dog beds, crates for those who prefer them, AC/heating, and the same comfortable setup as our main floor.

What should I bring for boarding?

Food is required for the duration of your dog’s stay. You’re welcome to bring medicine, beds, blankets, or anything else that makes your dog feel at home. We rarely use treats or toys so those aren’t necessary.

Packages

Overnight Stays

How do I use my package?

After purchasing a package you’ll receive a coupon code by email. Go to the daycare calendar or walk calendar and add the days you want to your cart. At checkout you’ll see “Available Coupons” — click your code and it will deduct the cost to zero. Any add-ons are charged separately. Check your remaining days on the coupons page in your account.

Do packages expire?

No — prepaid packs have no expiration date. Use them at your own pace whenever works for you. No blackout dates and no holiday surcharges.

Still have questions?

Call us at 929-258-8350 or email info@brooklynpawffice.com — we’re always happy to help.