ABOUT US

Since opening in the summer 2021 we have had the pleasure of serving our dog community in Brooklyn. Making sure all the dogs in our care are safe and happy is our number one priority. We are a friendly, energetic group of dog lovers committed to making sure your dog has the best time with us. Our staff members know pet first aid, CPR and have spent several years working with dogs, learning how to read them as effective and accurately as possible. Please always feel free to reach out to us or speak with us to figure out how we can best serve you. We look forward to meeting you and your pup!

Brooklyn Pawffice Dog Care Alex
Johan Brooklyn Pawffice Dog Care

PACKAGE INSTRUCTIONS

After you purchase your package you will receive a code to be used the appropriate number of times. You can then go to the daycare calendar or walk calendar and add the days you are looking to book to your cart by clicking “book now.” You can add as many days as desired and check out all at once. Once you go the cart you will see “Available Coupons (click on a coupon to use it)” and your coupon code should be there. You can click on it and it should deduct the cost of the daycare to zero. Any add ons will still show in the price and you can pay for those separately.

If you have any issues finding your code please go to your account. You can also check your usage and how many you have left on your account. Feel free to reach out with any questions or issues at 929-258-8350 or info@brooklynpawffice.com.

POLICIES

DAYCARE
We have cubbies in our front section to leave any leashes or harnesses. Please make sure your dog is wearing at least a collar as we like to have something easy to grab to guide your pup between sections. Please limit it to one dog at a time in our front section. Leave any lunches with our staff and we will bring it to the back to be placed with the other lunches. If you want to be extra cautious you may pass us the leash and we can hang it on a hook in our front section.  Your leash and belongings should be waiting for you upon check out. Someone should attend to you to bring out your dog, but feel free to use the intercom to ring a staff member. Do not enter the daycare.

For more information on daycare and to book please head over to the daycare page

BOARDING
The only required item to bring is food. Please make sure meals are clearly labeled or instructions are added to the notes when checking out. Please feel free to bring any beds, treats, toys, or personal items as well to ensure your pup has a comfortable, enjoyable stay. We recommend temperament tests or a day of daycare for all boardings if your pup has not stayed with us before. It will also give them a chance to explore the space. Check in begins at 4 pm and check out ends at 11 am. You can select early drop off or late check out when booking at a discounted rate from our daycare rates. There is no additional fees for daycare for the duration of your dog’s stay. 

HOURS

Drop off starts at 8 am for normal daycare and pick up ends at 6 pm. We offer extended hours from 6-8 am and 6-8 pm on weekdays when available. Please make sure you select the early drop off and/or late pick up when booking online. If your dog is dropped off before 8 or picked up after 6 without selecting appropriately, you will be charged a 50% surcharge. We are more than happy to work with you to best accommodate your dog within our schedule. 

We close at 8 pm on weekdays. If your dog is not picked up by closing, you will be charged a $1 fee per minute. If your dog is not picked up within an hour of closing time, you will be charged a $60 fee and they will be boarded and charged for a night of boarding. We plan our staffing and our schedules based on our bookings, so please book accurately. We do understand that things happen and we are more than happy to work with you to accommodate as best we can. 

Our weekend hours are 10 am -6 pm.  We offer extended morning hours from 8 am – 10 am on the weekend occasionally, but there are no late extended hours offered on the weekends and we close at 6 pm. If your dog needs to stay past 6 pm, please book a boarding stay. 

 

TEMPERAMENT TEST
We like to conduct temperament tests beforehand for anybody that is nervous about their dog might do or wants to see if we are a good fit. The test will mainly consists of seeing how your dog interacts with new dogs and takes to our space. If you are comfortable and confident, you may book a day or half day of daycare without doing the temperament test and we can keep an eye on your pup during their first day here. If there any issues you will be alerted immediately, refunded, and we will isolate your dog to ensure their safety until you are able to pick them up. 

REFUNDS & CANCELLATIONS
All of our daycare and walk packages are non refundable. We recommend coming in beforehand and/or trying a day or two to make sure everything is a good fit before purchasing a package.

The cancellation window for daycare is 1 day prior, while the cancellation for boardings is 4 days. The cancellation window for holiday periods is 15 days prior for boardings. Any boarding cancellations outside of the window are subject to $50 cancellation fee or a full refund in store credit.